Return Policy
Please be sure to read and understand the information below before submitting your request. You will be contacted via email from a www.kicksndrip.com representative with further instructions on how to return your purchase. Please do not return anything without authorization. Any item returned without approval is subject to refusal.
Order Cancellation or Change Request:
We typically process and package your orders within 24 hours; therefore, we cannot cancel or change your order after the item has been shipped. If you change your mind for any reason after placing your order, please contact us immediately. Any change requests must be made though our contact page.
An 8% processing fee will be charged to all orders canceled after payment has been processed and not yet shipped. This processing normally occurs immediately upon receipt of your order payment. We will make every effort to cancel your order; however, most orders are processed and shipped immediately. Once your order has been picked up by the delivering carrier, it cannot be canceled.
Return for Exchange of an Item:
• All items exchanged must be unworn and original box, and all original contents.
• Exchanges must be returned within seven (7) days of the delivery of your item.
• Certain shoes will only have one pair and one size. In this case, www.freshonbothsides.com will not be able to exchange for the same item.
• Please check product descriptions before placing your order or requesting exchange. Items not qualifying for exchange will be clearly stated in the details of each item.
Returning your purchase for refund:
• All items returned must be unworn and original box, and all original contents, (i.e. retro cards, cases, extra laces, etc.) or refund will reflect a 20% restocking fee.
• You must return your unworn item(s) within 7 days of receipt of your item.
• Orders will be subject to an 20% restocking fee when returning your item(s) for a refund.
• Shipping charges incurred by the customer for returns are not refundable, unless again it was www.kicksndrip.com fault. In the case of international returns - please ship back the least expensive method to ensure refund.
• Processing of refunds may take up to 15 business days from the time we receive your return. Notice to Credit Card Users: It may take up to one billing cycle for the refund to show on your credit card depending on your credit card establishment.
• Certain items CANNOT be returned. Please check product descriptions before placing your order or requesting exchange. Items not qualifying for exchange will be clearly stated in the details of each item.
• Any shipment that is refused and returned to us will be subject to an automatic 20% restocking fee, without notifying customer.
Order Cancellation or Change Request:
We typically process and package your orders within 24 hours; therefore, we cannot cancel or change your order after the item has been shipped. If you change your mind for any reason after placing your order, please contact us immediately. Any change requests must be made though our contact page.
An 8% processing fee will be charged to all orders canceled after payment has been processed and not yet shipped. This processing normally occurs immediately upon receipt of your order payment. We will make every effort to cancel your order; however, most orders are processed and shipped immediately. Once your order has been picked up by the delivering carrier, it cannot be canceled.
Return for Exchange of an Item:
• All items exchanged must be unworn and original box, and all original contents.
• Exchanges must be returned within seven (7) days of the delivery of your item.
• Certain shoes will only have one pair and one size. In this case, www.freshonbothsides.com will not be able to exchange for the same item.
• Please check product descriptions before placing your order or requesting exchange. Items not qualifying for exchange will be clearly stated in the details of each item.
Returning your purchase for refund:
• All items returned must be unworn and original box, and all original contents, (i.e. retro cards, cases, extra laces, etc.) or refund will reflect a 20% restocking fee.
• You must return your unworn item(s) within 7 days of receipt of your item.
• Orders will be subject to an 20% restocking fee when returning your item(s) for a refund.
• Shipping charges incurred by the customer for returns are not refundable, unless again it was www.kicksndrip.com fault. In the case of international returns - please ship back the least expensive method to ensure refund.
• Processing of refunds may take up to 15 business days from the time we receive your return. Notice to Credit Card Users: It may take up to one billing cycle for the refund to show on your credit card depending on your credit card establishment.
• Certain items CANNOT be returned. Please check product descriptions before placing your order or requesting exchange. Items not qualifying for exchange will be clearly stated in the details of each item.
• Any shipment that is refused and returned to us will be subject to an automatic 20% restocking fee, without notifying customer.